Terms and Conditions

Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.

Common items in a terms and conditions agreement allow you to:

Withdraw and cancel services, and make financial transactions.
Manage customer expectations, such as liability for information errors or website downtime.
Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
Disable user accounts.
Write down any other terms or conditions that protect you or your audience.

Return and Refund Policy

Return Policy

Customer satisfaction is top priority for us at Pups Palace. If you are not fully satisfied with your purchase, you may return the product within 7 days of receipt of the product for a full refund, less shipping and handling.

To help us make this process efficient, please contact us by email and please be sure to include your name, invoice number and reason for return. We will respond to your email and send a confirmation message with instructions for your return shipment. If you have any questions or do not receive a confirmation message within 48hrs, please call us on

Terms and Conditions for Returns

Refunds will be credited when all items are received by Pups Palace. The items being returned must not be damaged or soiled in any way, tags/and or header cards must be included and not torn. Refund is amount less shipping and handling charges.

Items are carefully inspected for damage before being shipped. If the merchandise is defective or damaged upon receipt, please contact us immediately after receiving your purchase for directions on returning the item(s) for an exchange or full refund. All claims MUST be made within 24hrs of receipts of order. Shipping and handling charges will not be refunded.

Shipping Information